Legal
Support
Last updated September 2026
We're here to help
Sentra supports frontline mental health teams across Ghana. If something is not working — especially anything that could affect patient safety — please tell us straight away.
Pilot status: Sentra is currently in a pilot evaluation with partner institutions. If you are a pilot participant and something is not working as described, your institution administrator is your first point of contact and can escalate to Snuggli Health support.
If a referral, triage result, or safety plan is wrong or missing, contact your supervisor immediately and report it through the in-app escalation.
For access, correction, export, deletion, or consent withdrawal, ask your institution administrator to use the in-app Data Subject Rights panel. Erasure is admin-gated, requires a documented reason, and is fully audited — a tamper-evident record is written before any data is destroyed. See the Privacy Policy (§5 and §7) for the retention basis and full deletion path.
1Contact channels
- Support request form below — delivered directly to the Snuggli Health support inbox.
- In-app: pilot participants can also raise the issue with their institution administrator.
2Send a support request
Use this form to reach Snuggli Health support directly. It is rate-limited and never includes patient data — see the privacy note inside the form.
Never include patient details (names, identifiers, or clinical content) in this form. Describe the issue using encounter or patient identifiers only where safe to share.
3What to include
When reporting an issue, include: the encounter or patient identifier (where safe to share), what you expected, what happened, and the time it occurred. Screenshots help. Never include more PHI than necessary.
4Response times
Safety-affecting reports are prioritised. General support is handled during business hours, Monday–Friday.
5Known limitations
- AI summaries and referral notes are decision-support drafts — always review before use.
- Urgent and emergency referrals require a connection to send; offline, save as a draft and phone the facility directly.
- Licensed clinical instruments require your institution to hold the appropriate licence.